Frequently Asked Questions

What are the differences between mount type?

  • Picture hanging strips are like a strong Velcro-like material. One side adheres to the board and the other side adheres to the wall to hold the frame up. Please carefully follow the instructions provided to properly mount your board.
    *Personally, I use this in my apartment because I can't nail into the wall.*
  • Sawtooth hangers are permanent fixtures available for standard size boards. Requires a single nail in the wall.
  • Keyhole hangers are permanent fixtures available for large size boards. Requires two nails and proper measurement for the board to be "straight" on the wall.

When will my order be shipped?

  • Our ship day is designated to one day per week - on Saturday unless otherwise noted. The header banner will have shipping announcements. Usually shipping notices are posted on @shoppixieexpress IG stories.
  • Please allow ready to ship items to be processed in 7-10 business days.
  • Made to order items have a turnaround time of 1-3 weeks unless there are additional production delays. 

I placed multiple orders, can my orders be combined?

  • Due to the volume of orders I receive and in order for me to fulfill orders more efficiently, I'm unable to combine orders.

Do you have (product) in this color?

  • Most items have a set number of colors, however, I can accommodate certain color requests. Please reach out to me via email or DM and I can see what I can do for you!

Why does this item cost x while this item costs y?

  • Price of an item is dependent on how and what machine they're made on and also difficulty of execution. The items made on a larger machine are priced higher than machines that use a smaller machine. Please also note that all of these corkboards are homemade and are assembled by myself.

Are you taking custom orders?

  • Please see the "custom orders tab" - my custom status will be listed at the top of the page. Deposit required. Price includes hourly charge for rendering and production, price of material, and cork cutting fee. Shipping is not included in quote but is calculated by the USPS shipping calculator and is added to your cart total during check out.

Do you ship to the UK?

  • Yes! We have resumed shipping to the UK. However, we are not collecting VAT so you will have to pay the fees on arrival to your country.

Do you do refunds or exchanges?

  • Due to the nature of the products that I sell, I'm unable to accept returns unless the items are in the condition that they are received (unpunctured and wrapped) with original packaging.
  • If your order hasn't shipped and you would like to cancel, please send me an email. Cancellations are subject to a 5% restocking fee.

Are you interested in trading?

  • At the moment, I am not taking any trades. If there are any questions, please DM @shoppixieexpress on IG.